Refund policy

Return and Refund Policy

1. Introduction

At All City Embroidery, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and obligations.

2. Returns

2.1 Eligibility for Returns

We accept returns if:

  1. The product has no name customization.
  2. We made an error on embroidery.
  3. The wrong size or item has been mailed.
  • Items must be unused, unworn, and in the same condition that you received them.
  • Items must be in the original packaging with all tags and labels attached.
  • Returns must be made within 10 days of the purchase date.

2.2 Non-Returnable Items

  • Custom or personalized items (except for errors on our part as mentioned in 2.1).
  • Clearance or sale items.
  • Gift cards.

2.3 Restocking Fee

  • All returns (except for errors on our part) are subject to a 10% restocking fee. This fee will be deducted from your refund.

3. Refunds

3.1 Processing Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days, minus the 10% restocking fee if applicable.

3.2 Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@allcityemb.com.

4. Exchanges

4.1 Defective or Damaged Items

  • If you received a defective or damaged item, please contact us at sales@allcityemb.com
  •  with details of the product and the defect within 3 days of receipt.
  • We will provide instructions on how to return the item. Upon receipt and inspection of the item, we will send you a replacement at no additional cost.

5. Shipping

5.1 Return Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (incorrect size/item or embroidery error). Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

6. Return Process

6.1 Obtaining an RMA Number

  • To return a PSA Uniforms product, you must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number, simply email us at sales@allcityemb.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return, and why you want to return it.
  • The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

6.2 Return Address

  • To return your product, you should mail or drop your product to:     
  • All City Embroidery
    5130 Fulton Drive, Suite N, Fairfield, CA 94534

7. Contact Us

If you have any questions about our return and refund policy, please contact us at sales@allcityemb.com