Shipping policy
1. Introduction
At All City Embroidery/PSA Uniforms, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy explains the shipping process, delivery times, and costs associated with the delivery of your orders from psa.allcityemb.com.
2. Shipping Locations
We currently ship to addresses within Solano County.
3. Shipping Methods and Costs
3.1 Standard Shipping
- Delivery Time: 5-7 business days
- Cost: $5.99 flat rate
3.2 Expedited Shipping
- Delivery Time: 2-3 business days
- Cost: $15.99 flat rate
3.3 Free Shipping
- Eligibility: Orders over $100
- Delivery Time: 5-7 business days
4. Order Processing Time
Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak seasons or due to high order volumes. Orders placed on weekends or holidays will be processed on the next business day.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.
6. Shipping Restrictions
Certain products may have shipping restrictions due to size, weight, or other factors. Any such restrictions will be noted on the product page.
7. Delivery Issues
7.1 Delayed or Lost Packages
If your package is delayed or lost in transit, please contact our customer support team at sales@allcityemb.com We will work with the carrier to resolve the issue as quickly as possible.
7.2 Incorrect Address
If you provide an incorrect or incomplete shipping address, we are not responsible for any delays, losses, or additional charges that may occur. Please double-check your shipping address before placing your order.
8. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at sales@allcityemb.com